LYDIA

GENERAL:

Orders are dispatched within 5 working days, from France and will be delivered via a UPS tracked and signed service. UK and EU orders will typically arrive within 5 working days, while international orders can take up to 5-7 working days to arrive.

DELIVERY COSTS:

FREE for order over 300€.

For all order below 300€ :

• 10€ for EU.
• About 30€ for International Zone.

TAXES AND DUTIES:

Taxes and duties are included in the purchase price for the EU. International shipments may be subject to local tax and duties upon arrival, which are payable by customers. Please ensure to check any additional charges that may be payable in your country before placing the order. If customers reject deliveries without paying the local taxes and duties, all shipping and return charges will be deducted from the purchase price before processing the refund.

RETURNS:

Please notify us of your intention to return unused items within 14 days of receiving your order by emailing hello@sotevy.com to receive your returns authorisation and instructions. Kindly ensure to return your item with all the tags attached in the original packaging; returns may not be accepted if the tags have been removed, or if the item has been soiled or damaged in any way. We strongly advise that purchases are returned via a tracked and signed service, and the risk and cost of the returns remain with our customers.

REFUNDS:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

EXCHANGE:

We only offer an exchange on defective items. Please contact hello@sotevy.com for further instructions if you think you have received a defective item.

PRE-ORDER TERMS:

Please be aware that due to the " pre-sale" nature of such transactions, there may be a waiting period of approximately four weeks between the date you place your order and the date that the product is ready for shipment. The estimated delivery window will be noted on the product page of the respective item. Please wait at least 6 weeks from the date you have placed the pre-order before you contact us. We are unable to provide an exact shipping date due to the handmade nature of our products. Most items are shipped within the estimated window, and an email with the tracking information will be sent to the email address associated with the order.

PRODUCT COLORS:

We have made every effort to ensure that the colours of our products are displayed as accurately as possible. However, due to the differences in device displays, we cannot guarantee that all devices will accurately display the true colour of the product. If you have any questions about the colour of an item, please contact hello@sotevy.com before placing your order.